FAQ

What happens after ordering my ORVIDetect analyses?
After you have ordered your analyses we will send you special sampling material free of charge. This enables you to take your own groundwater samples and return them to Orvion by regular post. Our standard turnaround time is five working days after we have received your samples. If you need your results urgently it is possible to receive your results within two working days.
We will send you your results and invoice by email once the analyses have been completed.

What is the procedure of ordering ORVIAugment?
You can order our bio-augmentation concentrates in multiples of ten litres. The concentrates are delivered in easy-to-use bags. Our standard turnaround time is 7 weeks, although smaller volumes may be available directly. Before delivery we always verify the quantity of specific dechlorinating bacteria that are in the concentrate by qPCR, these results are included with the delivery.
50% of costs are billed after we have received your order confirmation. The remaining 50% is billed after delivery of the concentrate. Costs for delivery are not included in the price.

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